Order with confidence and satisfaction. One of the reasons we have so many happy customers returning time and again year round is that we go the extra mile to make sure your shopping experience with us is a great one. Simply put, you can trust us. Both at our North Carolina gallery & warehouse, and our Russian production site, we're a family-operated small business with an emphasis on customer care. We check our items for quality and performance and guarantee them against defects. If not completely satisfied with your order, please contact customer service within 15 days and we'll make it right, whatever that takes. We're not happy unless you are. Period.