Satisfaction Guarantee
Order with confidence and satisfaction. All merchandise is selected for quality and performance and is guaranteed against defects. If not completely satisfied with your order, please contact customer service within 15 days of receipt of the order to request a return for replacement or credit.
We will be pleased to make every effort we can to meet your specific delivery requirements.
All shipments originate in Boone, North Carolina. Unless you request otherwise, confirmation of shipping and a tracking number, where applicable, will be sent by e-mail.
Please note that shipping rates are based on an average size, 3 lb. order. We may need to arrange custom shipping rates for larger orders.
When you are placing your order, please select one of the following options:
Basic Service—US domestic
Your order will generally arrive in about one week. Anticipation is part of the fun.
| Buying | Shipping |
|---|---|
| $ 0.01 - $ 149.99 | $ 8.5 |
| $ 150 - and up | $ 0 |
4-Day Guarantee—US domestic
Your order will arrive in 4 business days.
| Buying | Shipping |
|---|---|
| $ 0.01 - $ 59.99 | $ 12 |
| $ 60 - $ 149.99 | $ 15 |
| $ 150 - and up | $ 19 |
3-Day Guarantee—US domestic
Your order will arrive in 3 business days.
| Buying | Shipping |
|---|---|
| $ 0.01 - $ 59.99 | $ 17 |
| $ 60 - $ 149.99 | $ 21 |
| $ 150 - and up | $ 25 |
2-Day Guarantee—US domestic
Your order will arrive in 2 business days.
| Buying | Shipping |
|---|---|
| $ 0.01 - and up | $ 30 |
1-Day Guarantee by 5:00 pm-US domestic
Your order will arrive by the end of the next day, especially if you order before 12 noon. We recommend you call us to confirm Next Day availability. We'll do all we can to make it happen.
| Buying | Shipping |
|---|---|
| $ 0.01 - and up | $ 45 |
1-Day Guarantee by 10:30 am-US domestic
Your order will arrive the next day by 10:30 am, especially if you order before 12 noon. We recommend you call us to confirm Next Day availability. We'll do all we can to make it happen.
| Buying | Shipping |
|---|---|
| $ 0.01 - and up | $ 65 |
1-Day Guarantee w/ Saturday Delivery-US domestic
Your order will arrive by 5:00 pm Saturday. You can choose this option when placing a rush order after business hours on Thursday or on Friday. We recommend you call us to confirm Next Day availability. We'll do all we can to make it happen.
| Buying | Shipping |
|---|---|
| $ 0.01 - and up | $ 50 |
Canadian Basic (5-10 days)
We offer this special flat rate to Canadian residents only. Buy as much as you want without adding to your shipping cost!
| Buying | Shipping |
|---|---|
| $ 0.01 - and up | $ 28 |
Canadian Express (3-5 days)
This Express service to Canada offers quick delivery to our neighbor to the north.
| Buying | Shipping |
|---|---|
| $ 0.01 - $ 19.99 | $ 35 |
| $ 20 - $ 59.99 | $ 38 |
| $ 60 - $ 149.99 | $ 41 |
| $ 150 - and up | $ 44 |
First Class International (3 weeks)
This inexpensive service is a great option for those outside the US who aren't in a huge rush to receive their orders; most packages will arrive within 3 weeks.
| Buying | Shipping |
|---|---|
| $ 0.01 - $ 19.99 | $ 15 |
| $ 20 - $ 59.99 | $ 21 |
| $ 60 - $ 149.99 | $ 29 |
| $ 150 - and up | $ 38 |
International Priority (6-10 days)
This is the best deal for folks living outside the US & Canada. We typically ship Global Priority Mail; most packages arrive within the week.
| Buying | Shipping |
|---|---|
| $ 0.01 - $ 19.99 | $ 30 |
| $ 20 - $ 59.99 | $ 33 |
| $ 60 - $ 149.99 | $ 42 |
| $ 150 - and up | $ 46 |
International Express (3-5 days)
We will rush your package anywhere in the world. If 3-5 days is not fast enough, and you are willing to pay more, please contact our customer service for a special quote.
| Buying | Shipping |
|---|---|
| $ 0.01 - $ 19.99 | $ 38 |
| $ 20 - $ 59.99 | $ 43 |
| $ 60 - $ 149.99 | $ 48 |
| $ 150 - and up | $ 53 |
Other
If none of the provided options satisfy your shipping needs, please contact our friendly customer service (1-800-892-5409) to work out special arrangements and fees.
Back Order Policy
Our artists work hard to keep us well supplied, but occasionally some items do run out of stock. These items are indicated as “Back order” in our web store. As a matter of procedure, we ask that all customers let us know how they would like for us to handle their order should one or more of the items in the order be temporarily unavailable. Please choose one of the following options:
Hold & Ship Complete: If there is an out-of-stock item in your order, we’ll hold your order until all of the items are available, and then ship complete so that you’ll experience only one shipping charge.
Ship Now & Then: If there is an out-of-stock item in your order, we’ll ship available items right away by the shipping method you chose, and ship your back order by Basic Service when it becomes available. Published shipping rates will apply to each shipment, as if you had placed more than one order. If you are a business account, we’ll contact you to get your approval before shipping any back orders.
Ship Now & Cancel Back Orders: If there is an out-of-stock item in your order, we’ll ship available items right away and will scratch any unavailable items from your order. You can re-order those items at a later time.
Whichever option you choose, our customer service team will go the extra mile to keep you informed regarding availability and expected delivery times. Sometimes it takes quite a while to make a handcrafted item and then get it here from Russia, so we do appreciate your patience and understanding. When applicable, we’ll suggest close substitutions. And we invite you to call to ask questions about your order or request that it be handled in a special way.
